Techem Energy Services Middle East started its regional hub in the Middle East and North Africa a decade ago. Techem provides energy management systems to the real estate industry. It is a market leader in this space.
Techem help promote energy and water-saving solutions. Techem's services include billing heat, water, and cooling systems and providing consumption metering.
Techem, faced challenges with managing operations and effective financial reporting . The major challenges were:
In 2018, Techem decided to implement NetSuite replacing QuickBooks and spreadsheets. KPI team delivered an unique that helped to meet all the specific requirements of Techem. This included:
KPI delivered a fully customized solution as per Techem’s business. It was done by creating a unique chart of accounts (CoA) to capture the relationship and the transactions for the property unit/tenant owner. This way, Techem could have a complete view of payments against items. They could have separate breakdowns for Client Receivables (building owner association) and Techem receivables.
Techem can also generate standard system reports and their own customized reports like:
Techem's operations need a unique Chart of Account. Unlike any other Chart of Account of any other businesses. KPI created distinctive Chart of Account to
Supported by multiple API integrations, Techem enjoys an end-to-end integrated system. KPI leveraged NetSuite’s integration capabilities, to help Techem in integrating everything including:
KPI delivered a unique meter reading and maintenance solution. Things became much easier and simpler at the operational level. Breakdown incidents, service reports and customer correspondence are now recorded in real-time.
Techem's entire billing and collection cycle is managed using NetSuite dunning letters module. KPI team did further customization to meet Techem's unique requirements. Techem's customer service and collections improved as a result of a much-simplified communications approach.
Techem now sends payment reminders by SMS, email, and other methods. On specific intervals based on:
“KPI’s team is proficient in devising out-of-the-box solutions. They planned the entire implementation process very well and put their financial expertise into use. The team was confident that with an advanced system like NetSuite, they could deliver and fulfill our unique & challenging requirements. KPI leveraged from practical advantages of NetSuite and we are happy that at the end of the implementation, we got the results we were hoping for.”
Managing Director, Techem Energy Services