Multi-Country and Multi-Contract Management made easy with NetSuite.

“Working with KPI and adopting NetSuite delivered substantial and tangible results for our business.”







Water Manufacturing & Distribution



51-200 employees

Applications Replaced

Multiple legacy software, Spreadsheets


NetSuite Products Implemented

NetSuite Financials, Advanced Inventory, Advanced Procurement, HR & Payroll, Workorders & Assemblies


Business Scenario

The Group’s operations were still manual or dependent on spreadsheets and stand- alone applications for the major chunk of business functions like accounting, inventory and coupon management. With previous attempts at many failed systems, the group trusted KPI and NetSuite to cater their requirements.

The Solution

With NetSuite, KPI was successful in delivering a solution that automates operations for drinking water manufacturers and distributors. This means increasing efficiency across all functions of the business like: production, nventory, coupon management, HR, operations & related areas - by automating tedious tasks and integrating all business areas into one single system.


  • Lack of streamlined operations due to use of multiple applications
  • Lower or no visibility and control on inventory (bottles, coolers & other items)
  • No link between various touchpoints involved in the supply chain process
  • Inefficient management of sales processes - coupon sales, pricing and personnel
  • Tedious and complex operations with use of spreadsheets and manual processes
  • Lack of timely reporting & analytics causing delays in decision-making


  • Customized intelligent workflows for approval, pricing and discounting
  • Customized and full-featured mobile application facilitating field sales operations like pre- orders, deliveries, payments and client records
  • Enhanced coupon sales management & tracking starting with maintaining coupon stock, recording sale, linking employee with respective customer data, offers & discounts and assigning statuses.
  • Built and structured entire route Management & Journey planning process
  • Integrated Financial management with mobile application enabling payment tracking, automating and real- time recording of sales orders, invoices and delivery notes
  • Customized coupon sales reports, end-of-day settlement reports, asset count reports, and other crucial reporting formats.

Working with KPI

”All our operations right from procurement to delivery and field sales are now automated using NetSuite. KPI’s approach was quite tactical and their team was successful in helping us integrate all our business tools and functions smartly. This has greatly cut down our time spent on performing manual tasks and opened the doors to real-time busines visibility and a highly sophisticated business system that helps us achieve 100% efficiency in operations.”

The Results


Salespeople can easily perform tasks like feeding new customer details, planning delivery journey, accepting cash/coupon payments and more on-the-go saving a lot of time, which was previously done manually.

Integrated Operations

NetSuite also acts as the Single platform across all channels of Mobile, Web and Store with integrated operations with mobile App, which instantly updates the NetSuite system providing real-time data.

Improved Visibility and Control

Covering all functions of Production, Field Sales, Inventory, CRM, Supply Chain, Accounting, Finance & Operations and HR gave the customer a 360-degree view and control of entire business providing real-time updates across all channels and touchpoints.


With over 30 years of hard work and commitment to making a real difference, KPI has grown to serve customers from a variety of business sectors and industries across Middle East.

KPI | Suite 301 & 308, Building – 2, Bay Square, P.O. Box 121395, Business Bay, Dubai, UAE.

+971 4 455 10 10

[email protected]